Guarantee Information
Style your windows with ultimate peace of mind. All our beautiful shutters come with a free 10-year guarantee as standard. Not only do our products look great in your home, but they're built to last too.
10 year cover
Diligently designing your dream home means choosing products that not only look great but are built to last. That's why we're proud to offer a 10-year guarantee on all products, for free.
What’s covered?
Your free 10-year guarantee starts the day you take delivery of your shutters. It covers structural defects (cracks, hinge faults, etc.), warping, and paint/stain discolouration.
If something goes wrong, we’ll provide the parts to get your shutters back to full working order. In some cases, we’ll offer a full replacement if the parts alone can’t be sourced.
Delivery is free until the end of year 5. For years 6-10, our standard advertised delivery fee applies.
What’s not covered?
Our carefully curated shutter collections are perfectly suited for ‘do it yourself’ installation. This means we can’t cover the cost of a third-party fitter if you choose to use one.
The guarantee also excludes defects arising from:
- Normal wear and tear
- Failing to follow our measurement, installation or care guidance
- Misuse, accidental or intentional damage
- Use as anything other than an internal window shading
- Use in a non-domestic environment
How to claim
In case you should need to claim your guarantee, contact us by email at [email protected], or use our online live chat. Please include your name, address, order number, and item as named on your order confirmation as well as supporting photographs.
